Post by shiyabul on Aug 21, 2024 6:52:16 GMT
The Sound of Productivity: Improving the Workplace Through Superior Audio SENNHEISER THE SOUND OF PRODUCTIVITY: IMPROVING THE WORKPLACE THROUGH SUPERIOR AUDIO NOISE LEVELS IN THE WORKPLACE ARE A NOTABLE DETERRENT TO PRODUCTIVITY. How AI is Reducing Handle Time SHELF.IO HOW AI IS REDUCING HANDLE TIME AI IS DISRUPTING THE KNOWLEDGE MANAGEMENT SPACE. Contact Center Pipeline BlogContact Center Pipeline Blog Verint CX Automation BLOG TOP INSIDE THE ISSUE MAGAZINE ABOUT Reaching Out to Improve the BB CX WRITTEN BY VICKIE SCHUTZE Reaching Out to Improve the BB CX Providing excellent customer experiences (CXs) is important for both business-to-customer (BC) and business-to-business (BB) contact centers.
However, there are some clear distinctions. The stakes are usually higher with https://lastdatabase.com/ BB customers. A poor experience in a BC contact center may lead to the loss of one customer (and possibly their friends, family, and acquaintances), while a poor experience in a BB contact center could lead to the loss of a multitude of sales. And when the BB contact center provides outbound customer service, the key is for businesses to be proactive and solve potential problems before they become bigger issues.
Business customers are often looking for a different type of CX than consumer customers. Their expectations are different, and they typically know exactly what they want or need. They are more educated about the purpose of your outbound calls, and they base their expectations about what the overall experience should be on prior knowledge. What these buyers want is to be shown that they are truly valued business partners.